Frequently Asked Questions
Common questions answered.
Installment options may be available for orders over $1,000. Contact our team to confirm the terms for your order.
A typical custom order takes about 3–7 days, depending on design, materials and stone availability. We confirm the timeline before production.
Yes. Visit our showroom on Street 184, next to Institut Français, to view and try pieces and speak with our team. We are open daily from 9:00 AM to 6:00 PM.
An upgrade may be possible after inspection and valuation. Contact our team to confirm the options and applicable terms.
We offer natural diamonds. GIA certification is provided for qualifying diamonds from 4.5 mm and above. We confirm the exact certificate before purchase.
Routine cleaning and inspection are available as lifetime care. Resizing and polishing may be complimentary when the design and condition permit; materials, stones and complex repairs may have a charge.
