Returns, Exchanges & Buyback

Within 2 days

Eligible standard items returned or exchanged within 2 calendar days of receipt are not charged a percentage return or exchange fee when they remain in original condition. Any agreed customization, labor already performed, material difference or damage is assessed separately.

After 2 days

• Exchange: a 3% fee may apply after deducting applicable labor, customization or material differences.
• Return: a 5% fee may apply after deducting applicable labor, customization or material differences.

Eligibility and inspection

The item must be inspected for identity, condition, alterations, missing stones, certificate and accessories. Worn, damaged, altered, engraved, resized or specially ordered pieces may be excluded or valued differently.

Custom orders

Custom-made, engraved, resized or customer-approved designs are generally not returnable after production starts, except for a confirmed manufacturing issue or a separate written agreement.

Buyback

For eligible Sok Kheang Jewelry pieces, the normal buyback policy uses a 10% deduction after verification. The final amount depends on the original transaction record, current condition, completeness, certificate and any material or stone difference. Our team confirms the final quote before proceeding.

How to request

Contact Telegram @SokKheangJwelry or call 089 599 992 / 012 822 327 before visiting so we can prepare the original transaction record when available.